Happy new year, High performance HMI and Human Factors

Written by admin on January 13, 2015

Happy New Year to all our friend’s and clients! Who knows what this year will bring as we start the year with falling oil prices and low fuel costs which helps many businesses but often leads to loss of work for an organization like ours.  We have been through a few of these turns over…

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Reduce Unplanned Downtime Caused by Process Upsets

Written by admin on January 12, 2015

Alarm Management is one of the control room systems that effect operator performance but there is a bigger picture. When we look at down time, we need to think about why we have operators in the control room and ask, are they effective at mitigating and managing abnormal situations? Below is an example of the…

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December News 2014

Written by admin on December 21, 2014

Where did the year go?  I am sorry I didn’t manage to keep blogging all year.  I guess you understand when everything gets busy some things get dropped, not because they are not important, but other things like customers and projects take the priority. Dave and I just returned from New Zealand.  We were there…

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Fatal Chemical Release Killed Thousands in Bhopal, India.

Written by admin on December 2, 2014

Fatal Chemical Release Killed Thousands in Bhopal, India. Video Below: CSB Safety Message Warns it Could Happen Again, more Must be Done to Improve Process Safety Regulations in the U.S. to Prevent the Next Accident from Occurring. The U.S. Chemical Safety Board (CSB) released a short video safety message marking the 30th anniversary of history’s…

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Operational Excellence (where do we start)

Written by admin on November 5, 2014

Operational Excellence (where do we start) Many organizations have appointed a leader to initiate an operation excellence philosophy and the first thing they discover, improving operational excellence is one of the most crucial challenges facing CEOs across the globe. Indeed, multiple pressures – competition, more stringent regulation as well as investor and stakeholder expectations –…

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News from UCDS!

Written by UCDS on August 11, 2014

Welcome to this month’s news from UCDS. In the midst of a growing workload, the team has managed to get some well-deserved vacation time in, so everyone is ready for a busy couple of months. I know many of you are interested in what sort of projects we are working on. I think it would…

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UCDS news June 2014 – High Performance HMI, Graphics and Upcoming.

Written by admin on June 24, 2014

UCDS has been extremely busy on a full range of projects covering all of our standard offerings.  We are delighted that customers have been enthusiastic about our solution for overview displays.  We decided to get into this market space having seen so many failures at customer sites and talking to disappointed operators. We have had…

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Welcome to UCDS’s blog!

Written by admin on April 14, 2014

Welcome to UCDS’s blog!  A place where we pass on to our current customers, prospective customers and friend’s some insight into what we have been and are doing and also to provide some insight into the people and company. UCDS has the best people who love what they are doing and are passionate about it. …

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© 2013 User Centered Design Services


UCDS has in-depth experience in designing control rooms and modifying existing field shelters. Our process is compliant with the ISO 11064 Ergonomic Design Standard for Control Buildings. We interview management, supervision and a significant group of the operators to understand functional requirements, what works well in the existing environment, and identification and correction of problems with the existing design. To learn more Click Here


Situation Awareness

Abnormal situations encompass a range of events outside the “normal” plant operating modes, e.g. trips, fires, explosions, toxic releases or just not reaching planned targets. In the past incidents such as Piper Alpha, Milford Haven, Flixborough, Texas City and the 2003 northeast electrical blackout have all been attributed, at least in part, to a fundamental lack of good situational awareness. Early work of the Abnormal Situation Management Consortium® included a survey of the US petrochemical industry. Based on their research the consortium estimates industry losses of around $20 billion per year from abnormal situations, approximately equal to the total annual profits of that industry. Furthermore these studies indicate that companies achieving Best Practices in operations can improve productivity by 5-12%. To learn more Click Here


Fatigue Alertness Management

We have many customers looking to enhance their shift handover procedures and follow some of the Recommended Practices identified in the API documents; others are focusing attention on fatigue and fatigue countermeasures. We have great solutions for both these topics. For more details please contact Steve Maddox. To learn more Click Here



User Centered Design Services promotes Behavior – Based Safety which is a process that helps employees identify and choose safe behavior over an unsafe one. Safety in the workplace is a combination of three measurable components – the person their environment, and their behavior. To learn more Click Here

About the Control Room Operator Performance Group

The purpose of this group is to share ideas and solutions that contribute to improving the performance of the control room operator. Abnormal situations can be managed safely and effectively if we provide our operators with the right training, workload, environment, and interfaces.