More of UCDS is Coming!

Written by mycontrolroom on December 9, 2012

Another new month, I can’t keep up!

We had a great time at Sedona, AZ at our AGM and planning for next year.  Melinda, husband and three girls joined us for an evening.  The twins dominated. So cute.

I have had a busy month with a visit to Sweeny, Texas for a High Performance HMI workshop.  I was recently in Hawaii working on Alarm Management for the local electric company.  We are looking into Transmission and Distribution alarm problems.

The weather in Hawaii was very nice, and I got to stay at the Hilton Hawaii Village.  My daughter was very jealous, so I sent her lots of photos. No sign of the Hawaii 50 stars or I would really have been in the dog house.

We are heading for the end of the year; we have had an incredible year with broken records all around, more control rooms, HMI, Workload Studies, etc.  We hired another new team member, Christi, who started this week.  UCDS is anticipating another incredible year.

Next year, we are launching a new program with additional services and complete solutions.  We are prepared to be the go to company for control room advice.

I am also putting some samples together of Best Practices in Shift Change, Fatigue and Shift Work and Operations Excellence.  We are doing a major upgrade to our website and our marketing arm.

We have a goal to double our work in Europe and Australia next year, we are focusing our attention on operations excellence.

UCDS would like to take this opportunity to wish all our customers and friends a very Merry Christmas and a prosperous New Year.

© 2013 User Centered Design Services


UCDS has in-depth experience in designing control rooms and modifying existing field shelters. Our process is compliant with the ISO 11064 Ergonomic Design Standard for Control Buildings. We interview management, supervision and a significant group of the operators to understand functional requirements, what works well in the existing environment, and identification and correction of problems with the existing design. To learn more Click Here


Situation Awareness

Abnormal situations encompass a range of events outside the “normal” plant operating modes, e.g. trips, fires, explosions, toxic releases or just not reaching planned targets. In the past incidents such as Piper Alpha, Milford Haven, Flixborough, Texas City and the 2003 northeast electrical blackout have all been attributed, at least in part, to a fundamental lack of good situational awareness. Early work of the Abnormal Situation Management Consortium® included a survey of the US petrochemical industry. Based on their research the consortium estimates industry losses of around $20 billion per year from abnormal situations, approximately equal to the total annual profits of that industry. Furthermore these studies indicate that companies achieving Best Practices in operations can improve productivity by 5-12%. To learn more Click Here


Fatigue Alertness Management

We have many customers looking to enhance their shift handover procedures and follow some of the Recommended Practices identified in the API documents; others are focusing attention on fatigue and fatigue countermeasures. We have great solutions for both these topics. For more details please contact Steve Maddox. To learn more Click Here



User Centered Design Services promotes Behavior – Based Safety which is a process that helps employees identify and choose safe behavior over an unsafe one. Safety in the workplace is a combination of three measurable components – the person their environment, and their behavior. To learn more Click Here

About the Control Room Operator Performance Group

The purpose of this group is to share ideas and solutions that contribute to improving the performance of the control room operator. Abnormal situations can be managed safely and effectively if we provide our operators with the right training, workload, environment, and interfaces.