Company Overview

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UCDS Company Overview

Company Mission

Our mission is to impact all aspects of plant operations by implementing Best Practice solutions for reducing the frequency and severity of abnormal situations and instituting efficient and effective work processes. We accomplish this by evaluating current plant conditions, making realistic and achievable recommendations for improvement, and assisting in implementation of the recommendations.

Company Profile

UCDS, Inc. is a U.S. based Organization serving world wide clients.

The collective background of our organization brings over 50 years of experience in the Refining and Petrochemicals industries and have designed over 1500 control room facilities.  Our first-hand plant experience enables us to design an overall work environment that optimizes operator and organizational performance.

The company’s extensive expertise, coupled with key industry affiliations, provides the framework for successfully meeting our clients’ business objectives. Since its inception, User Centered Design Services has demonstrated its diversity by actively engaging clients in all regions of the world and across multiple industries. We have experience in Iron & Steel, Copper, Aluminum, Oil & Gas, Refining, Petrochemical, Radar, Financial, Pipeline, Power Plant, Transmission and Distribution Centers, Pharmaceutical, Carbon Plants, and Pulp & Paper, etc.

Our Vision:

User Centered Design Services, Inc. is a consulting company focused on Operational Excellence.

Our vision is to implement Best Practice solutions for reducing the frequency and severity of abnormal situations, which will dramatically improve the nature of operations in production facilities. These Best Practices impact all aspects of plant operation and will result in improved plant performance, a reduction in incidents, and improved safety and profitability.

UCDS implements Best Practice solutions for reducing the frequency and severity of abnormal situations


© 2013 User Centered Design Services


UCDS has in-depth experience in designing control rooms and modifying existing field shelters. Our process is compliant with the ISO 11064 Ergonomic Design Standard for Control Buildings. We interview management, supervision and a significant group of the operators to understand functional requirements, what works well in the existing environment, and identification and correction of problems with the existing design. To learn more Click Here


Situation Awareness

Abnormal situations encompass a range of events outside the “normal” plant operating modes, e.g. trips, fires, explosions, toxic releases or just not reaching planned targets. In the past incidents such as Piper Alpha, Milford Haven, Flixborough, Texas City and the 2003 northeast electrical blackout have all been attributed, at least in part, to a fundamental lack of good situational awareness. Early work of the Abnormal Situation Management Consortium® included a survey of the US petrochemical industry. Based on their research the consortium estimates industry losses of around $20 billion per year from abnormal situations, approximately equal to the total annual profits of that industry. Furthermore these studies indicate that companies achieving Best Practices in operations can improve productivity by 5-12%. To learn more Click Here


Fatigue Alertness Management

We have many customers looking to enhance their shift handover procedures and follow some of the Recommended Practices identified in the API documents; others are focusing attention on fatigue and fatigue countermeasures. We have great solutions for both these topics. For more details please contact Steve Maddox. To learn more Click Here



User Centered Design Services promotes Behavior – Based Safety which is a process that helps employees identify and choose safe behavior over an unsafe one. Safety in the workplace is a combination of three measurable components – the person their environment, and their behavior. To learn more Click Here

About the Control Room Operator Performance Group

The purpose of this group is to share ideas and solutions that contribute to improving the performance of the control room operator. Abnormal situations can be managed safely and effectively if we provide our operators with the right training, workload, environment, and interfaces.