Services Brochures

Documents – Briefs Documents
The following documents are available for download. Please use this form to select with documents you would like to download.

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UCDS Package
Alarm Management Services Brief
Biography & Bibliography
Console Operator Staffing Assessment
Control Building Conceptual Design
Control Building Detail Design
Engineering Services
Field Operating Staffing Assignment
Field Shelter Design
How The Pieces Fit
Human Computer Interface Services
Management of Organizational Change Services
Management System Gap Analysis
Situational Awareness Workshop
UCDS Corporate Brief
Work Team Design Assessment

Once you select the papers you’d like to review they will be emailed to you very shortly.

* A UCDS Briefs Package

* Alarm Management Services Brief
We offer a complete line of services to improve the performance of your plant alarm system. Through a detailed assessment of your alarm management philosophy and alarm management practices we identify opportunities and methods to reduce standing and nuisance alarms, resulting in fewer operator errors. This, in turn, leads to reductions in near misses, incidents and accidents.

* Biography & Bibliography
A brief background on our principal members and a detailed listing of publications

* Console Operator Staffing Assessment
We evaluate the number of console operators and workload for each, benchmarking each versus the site, industry and Best Practice. We then make recommendations for rationalization.

* Control Building Conceptual Design
We conduct a high-level look at new or retrofit control building projects to ensure that all the site needs are considered and Best Practices are incorporated into the design. We develop an overall scope, vision and direction for the project.

* Control Building Detail Design
Through a detailed look at specific issues for a new or retrofit control building projects we generate a document that will enable any Architect to design a control building which incorporates Best Practices.

* Engineering Services
We offer these additional engineering services to meet our client’s needs:

* Field Operating Staffing Assignment
We evaluate the number of field operators and workload for each, benchmarking them versus the site, industry and Best Practice. We then make recommendations for rationalization.

* Field Shelter Design
Using a functional requirements approach we develop user centered designs for new and retrofit field shelters, along with a ±30% cost estimate.

* How The Pieces Fit
A discussion of how UCDS’ services come together within a facility to achieve Operations Excellence

* Human Computer Interface Services
We offer a complete line of services to improve the performance of your plants human-computer interface. In our detailed assessment of your control information philosophy and practices, we evaluate the number of screens necessary for operation and the quality of the information presented. Poorly designed graphics can increase the mental workload of operators by 10% and the time required to detect significant information by more than 25%.

* Management of Organizational Change Services
We educate and train the client on a methodology to implement staffing realignments and consolidation, while ensuring that safety and reliability are not compromised.

* Management System Gap Analysis
We compare site management systems in detail to Best Practices and identify improvement opportunities. This is the same study that each ASMC member company has completed as part of their membership fee.

* Situational Awareness Workshop
We offer a full line of consulting services to evaluate your current plant condition, make realistic and achievable recommendations for improvement, and aid you in implementing our recommendations. As an introduction to the subject of Abnormal Situation Management and how we address the associated issues, we have developed a two day workshop.

* UCDS Corporate Brief
An overview of our company and capabilities

* Work Team Design Assessment
We assess the overall structure of the Operating Department and make recommendations for improvements.

© 2013 User Centered Design Services


UCDS has in-depth experience in designing control rooms and modifying existing field shelters. Our process is compliant with the ISO 11064 Ergonomic Design Standard for Control Buildings. We interview management, supervision and a significant group of the operators to understand functional requirements, what works well in the existing environment, and identification and correction of problems with the existing design. To learn more Click Here


Situation Awareness

Abnormal situations encompass a range of events outside the “normal” plant operating modes, e.g. trips, fires, explosions, toxic releases or just not reaching planned targets. In the past incidents such as Piper Alpha, Milford Haven, Flixborough, Texas City and the 2003 northeast electrical blackout have all been attributed, at least in part, to a fundamental lack of good situational awareness. Early work of the Abnormal Situation Management Consortium® included a survey of the US petrochemical industry. Based on their research the consortium estimates industry losses of around $20 billion per year from abnormal situations, approximately equal to the total annual profits of that industry. Furthermore these studies indicate that companies achieving Best Practices in operations can improve productivity by 5-12%. To learn more Click Here


Fatigue Alertness Management

We have many customers looking to enhance their shift handover procedures and follow some of the Recommended Practices identified in the API documents; others are focusing attention on fatigue and fatigue countermeasures. We have great solutions for both these topics. For more details please contact Steve Maddox. To learn more Click Here



User Centered Design Services promotes Behavior – Based Safety which is a process that helps employees identify and choose safe behavior over an unsafe one. Safety in the workplace is a combination of three measurable components – the person their environment, and their behavior. To learn more Click Here

About the Control Room Operator Performance Group

The purpose of this group is to share ideas and solutions that contribute to improving the performance of the control room operator. Abnormal situations can be managed safely and effectively if we provide our operators with the right training, workload, environment, and interfaces.