Management of Organizational Change


Background
In response to significant incidents across the oil and chemical industries a number of different regulations and recommendations have appeared requiring extensive study and documentation of any changes that are made to staffing levels, staffing arrangements and job duties in a production facility. Lack of Management of Organizational Change was highlighted by the Baker panel as a contributory factor in the recent Texas City incident. Industry standards, such as OSHA 1910, the Chemical Manufacturers Association Management of Safety during Organizational Changes, ordinances in Contra Costa County, California, UK Health and Safety Executive regulations, as well as overall Best Practices in Management of Organizational Change, all place extensive requirements on production Companies. It can be difficult to manage these requirements and ensure changes are well conceived, well executed and safe.

Service Description

We will come to your site and put on a three day workshop to review Management of Organizational Change Best Practices with key personnel on your site. This is an excellent tool to create awareness within your organization, since many sites do not fully understand the potential impacts that changes in staffing levels, staffing arrangements and job duties can have on an Organization. Nor do they understand that current Best Practices, and in some regions regulations, require a formal Management of Organizational Change process.
The workshop covers the following topics:

  • What is MOOC?
  • Industry regulations and best practices
  • What triggers a MOOC?
  • Who make up a MOOC team?
  • UCDS MOOC methodology
  • Case studies from client facility

For additional information or to book a workshop please contact us.



© 2013 User Centered Design Services

Technical

UCDS has in-depth experience in designing control rooms and modifying existing field shelters. Our process is compliant with the ISO 11064 Ergonomic Design Standard for Control Buildings. We interview management, supervision and a significant group of the operators to understand functional requirements, what works well in the existing environment, and identification and correction of problems with the existing design. To learn more Click Here

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Situation Awareness

Abnormal situations encompass a range of events outside the “normal” plant operating modes, e.g. trips, fires, explosions, toxic releases or just not reaching planned targets. In the past incidents such as Piper Alpha, Milford Haven, Flixborough, Texas City and the 2003 northeast electrical blackout have all been attributed, at least in part, to a fundamental lack of good situational awareness. Early work of the Abnormal Situation Management Consortium® included a survey of the US petrochemical industry. Based on their research the consortium estimates industry losses of around $20 billion per year from abnormal situations, approximately equal to the total annual profits of that industry. Furthermore these studies indicate that companies achieving Best Practices in operations can improve productivity by 5-12%. To learn more Click Here

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Fatigue Alertness Management

We have many customers looking to enhance their shift handover procedures and follow some of the Recommended Practices identified in the API documents; others are focusing attention on fatigue and fatigue countermeasures. We have great solutions for both these topics. For more details please contact Steve Maddox. To learn more Click Here

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Behavior

User Centered Design Services promotes Behavior – Based Safety which is a process that helps employees identify and choose safe behavior over an unsafe one. Safety in the workplace is a combination of three measurable components – the person their environment, and their behavior. To learn more Click Here

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About the Control Room Operator Performance Group

The purpose of this group is to share ideas and solutions that contribute to improving the performance of the control room operator. Abnormal situations can be managed safely and effectively if we provide our operators with the right training, workload, environment, and interfaces.