Management of Organizational Change


Management of Change has been a challenge in today’s workplace and has been a major contributor to most accidents. However, the United Sates Regulator OSHA issued a Process Safety Management requirement and spelled out what is expected of industry and how they need to comply. A lot of companies have embraced this but have not yet got their hands around one of the less known requirements within MOC, Management of Organizational Change. However, since this was stated as a contributing factor in the BP Texas City incident many companies are looking for new ways to meet the requirements in this area. In the UK this topic was embraced by industry as the UK Health & Safety Executive introduced a methodology to address this issue.

UCDS have worked with many leading companies to use this methodology, however, we soon discovered it was very limiting and suitable for either dedicated inside console operators or inside/outside operators but really did not address the roles and responsibilities of outside operators. Therefore, UCDS enhanced this methodologyPerhaps add link to “thrown for a loop” article

and added additional items such as Task Analysis, and time-lining to understand the workload of the field operator who often can have repetitive jobs like tanker loading/unloading.


UCDS offers a workshop to train your personnel to be able to incorporate this methodology with your own MOC processes and with your PHA studies. Alternatively UCDS can provide a Chair Person to lead your MOOC studies and together with your own staff provide a solution that is endorsed by regulators and Unions.

© 2013 User Centered Design Services


UCDS has in-depth experience in designing control rooms and modifying existing field shelters. Our process is compliant with the ISO 11064 Ergonomic Design Standard for Control Buildings. We interview management, supervision and a significant group of the operators to understand functional requirements, what works well in the existing environment, and identification and correction of problems with the existing design. To learn more Click Here


Situation Awareness

Abnormal situations encompass a range of events outside the “normal” plant operating modes, e.g. trips, fires, explosions, toxic releases or just not reaching planned targets. In the past incidents such as Piper Alpha, Milford Haven, Flixborough, Texas City and the 2003 northeast electrical blackout have all been attributed, at least in part, to a fundamental lack of good situational awareness. Early work of the Abnormal Situation Management Consortium® included a survey of the US petrochemical industry. Based on their research the consortium estimates industry losses of around $20 billion per year from abnormal situations, approximately equal to the total annual profits of that industry. Furthermore these studies indicate that companies achieving Best Practices in operations can improve productivity by 5-12%. To learn more Click Here


Fatigue Alertness Management

We have many customers looking to enhance their shift handover procedures and follow some of the Recommended Practices identified in the API documents; others are focusing attention on fatigue and fatigue countermeasures. We have great solutions for both these topics. For more details please contact Steve Maddox. To learn more Click Here



User Centered Design Services promotes Behavior – Based Safety which is a process that helps employees identify and choose safe behavior over an unsafe one. Safety in the workplace is a combination of three measurable components – the person their environment, and their behavior. To learn more Click Here

About the Control Room Operator Performance Group

The purpose of this group is to share ideas and solutions that contribute to improving the performance of the control room operator. Abnormal situations can be managed safely and effectively if we provide our operators with the right training, workload, environment, and interfaces.